High tea terms & conditions

Bookings, Pricing and Payment

High Tea bookings are charged on a per person basis.
A minimum of six (6) guests is required for all High Tea bookings.
Full payment is required at the time of booking to secure your reservation.
Bookings are subject to availability during our regular opening hours only.
Each High Tea sitting is for a maximum of two (2) hours from the confirmed start time.

Please advise us of any dietary requirements or food allergies for your group at the time of booking (or at least 7 days prior to your booking).
We’ll do our best to accommodate reasonable dietary needs, but this may not always be possible for every request.
If we are not advised of dietary requirements within the required timeframe, we may be unable to cater for them on the day.
While we take care with allergen management, our kitchen handles common allergens (including but not limited to gluten, dairy, nuts and shellfish). Traces may be present and we cannot guarantee an allergen-free environment.

High Tea is served as a set menu.
No changes, swaps or substitutions will be made to the set menu, except where we have confirmed specific dietary arrangements in advance.
The menu, items and inclusions are subject to change without notice based on seasonal availability and supplier changes.

Cancellations made more than seven (7) days prior to your booking:
- You may request a date change (subject to availability), or
- Request a refund of your prepayment, less any non-recoverable third‑party costs already incurred on your behalf (if applicable).
Cancellations made seven (7) days or less before your booking:
- No refunds, credits or date changes are available.
- Failure to attend (no‑show) or arriving more than 30 minutes after your booking time without prior notice will be treated as a cancellation within 7 days, with no refund or credit.

Please arrive on time so you can enjoy the full High Tea experience.
Your two‑hour sitting starts from the original booking time, not from your arrival time.
If you are running late, let us know as soon as possible. We will do our best to accommodate you, but your finish time may not be extended if there is a booking after yours.

A 15% surcharge applies on public holidays to all food and beverage purchases, including High Tea.
This surcharge helps us cover increased staffing and operating costs on these days.

Method to the Madness complies with Responsible Service of Alcohol (RSA) requirements.
We reserve the right to refuse service of alcohol to any guest in line with RSA laws.
We may ask any guest who behaves in a way that is unsafe, disruptive or disrespectful to other patrons or staff to leave the venue. No refund or credit will be provided in this case.

Modest table decorations (such as small place cards or flowers) may be allowed with prior approval.
Confetti, glitter, open flames (other than venue-supplied candles) and decorations that may damage surfaces are not permitted.
Any damage to the venue, furniture or property caused by you or your guests may be charged to the organiser.

If your High Tea cannot proceed due to circumstances beyond our control (including but not limited to natural disasters, extreme weather events, power outages, government restrictions or mandated closures), we will:
- Work with you to reschedule your booking to a new date, or
- Offer a reasonable alternative arrangement (such as a credit to use at a later date).
- Cash refunds in these situations will be at the discretion of management and may take into account any non‑recoverable costs.

You are welcome to take photos of your High Tea for personal use and social media.
Please be mindful of other guests’ privacy and avoid photographing other tables without their consent.
Any commercial photography or filming requires prior written approval from management.

Method to the Madness may update these High Tea terms and conditions from time to time.
The terms and conditions in place at the time of your booking confirmation will apply to your event.

Mon – Fri	6:30AM – 2PM
Sat & Sun	7AM – 2PM